DeckTec Has Upgraded Their Service Systems!
DeckTec Outdoor Designs continues to grow as a company, and with that growth comes improvements for our customers. With an increase in demands for quality, custom wood decks come the requirements for us to meet the needs of our customers. So, to do that, we have upgraded our scheduling and customer relations systems! The new scheduling system has been implemented to minimize delays and time on the road, get to more jobs each week, and allow for built in slack to lessen any “domino effects” in delays when it comes to weather, according to Sean O’Brien, Customer Service Specialist at DeckTec. “The Deck Service department grew incredibly fast and, due to the older systems and the processes that we had nothing to compare to, there were bumps in the road in years past,” said Steve Sparhawk, DeckTec’s president. An improved scheduling system that ensures proficiency of our work crews out [...]